I tried to top up my Turkcell prepaid line with a package, but I was informed that I couldn't because of an unexpected ₺340 charge for walkie-talkie usage. I paid ₺300 towards this fee, but they still refused to activate the package, insisting that I owed ₺340. I am very dissatisfied with Turkcell. Beginning tomorrow, I have decided to terminate my Turkcell subscription and make the switch to Vodafone. They assert themselves as Turkey's top GSM operator, yet I've previously utilized Avea and Vodafone without facing the same level of ineptitude and superfluous obstacles for customers. I am extremely unhappy.
I recently switched my mobile number +90 532 505 ** 55 from Vodafone to Turkcell — and I already regret it. During a short trip abroad, I made two very short calls, together less than one minute in total. That’s it. Yet Turkcell automatically activated a “daily roaming package” priced at ₺350 per da...
Since my Vodafone contract ended, I transferred my number to Turkcell for my own benefit. However, a phone bill appeared before the first month was up. Since Turkcell's internet and coverage are worse than Vodafone's, if I transfer my line again, I will be charged a ₺599.99 termination fee, which do...
Turkcell said there was no commitment, but after switching my line, they charged me ₺1400! Vodafone offers the same service at half the price! I switched my Turkcell line to Vodafone. The package I used at Turkcell cost over ₺1000 per month, and I got the same package at Vodafone for ₺512. I was tol...
I am a Turkcell subscriber. I signed up for a one-year subscription between 25.08.2023 and 25.08.2024 at a discounted rate of ₺152. On 01.08.2024, I was contacted by Turkcell and informed that my contract had expired and needed to be renewed. I renewed it at a rate of ₺280. However, 15 days later, I...
I was a Vodafone user before switching to Turkcell, and this is my second month with them, but I’ve never experienced such poor service. My monthly 25 GB of data suddenly ran out within 6-7 days. I thought maybe I left something open by mistake, so I paid ₺320 for an additional 10 GB on September 18...
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