Turkcell False Advertising Scam
I have been experiencing some issues with Turkcell's campaigns. The campaigns are being terminated prematurely, and when I try to switch to them, I get the message "This package is not available to you." I have never encountered this issue before.
Additionally, when I try to take advantage of another campaign, I am told "This campaign is not compatible with your plan." When I try to contact customer service to file a complaint, they only offer to create a ticket.
Even when a ticket is created, it is simply recorded as customer dissatisfaction, and no further action is taken. The intervention of specialists seems to be arbitrary and most of the time no response is provided.
I am also facing an issue with the fact that Turkcell increases its tariffs before the date set by BTK, and then removes the increased tariffs and advantageous packages after receiving complaints.
It is becoming increasingly difficult to reach customer service and receive a satisfactory response. I have observed that other customers are using more advantageous packages, and when I report this to customer service, I do not receive any response.
Until these issues are resolved, I am unfortunately forced to express that I am having a negative experience.
Dear Customer, We will review your request and provide you with information as soon as possible. Best regards, Turkcell
Dear Customer, Our goal in all our campaigns is to offer advantages that will satisfy our customers. We continuously update our campaigns and tariffs, taking your expectations into consideration. Each of our campaigns is presented with specific setups, and only customers who meet the conditions can apply to benefit from them. If you wish, you can call our hotline for free to get information about our current tariffs and campaigns, or you can subscribe to our new tariffs and campaigns if you prefer. Best regards, Turkcell
It is already very clear that you create campaigns with fabricated scenarios, but why did you make a complaint panel? Just for decoration? Are we never going to be justified in any request or complaint? It is very obvious that these campaigns, as you yourself have stated, are planned with fabricated scenarios and unfair intentions. I am curious about the motive behind arranging these campaigns to attract people. Turkcell, the so-called most reliable, the so-called largest, the so-called best communication network in Turkey, which supposedly does not victimize its customers, does not even allow anything to be written on a complaint panel. Instead of learning from its mistakes, it directs people to these kinds of complaint sites to seek solutions. Where is your complaint panel and unit? Where is your solution-oriented approach? There is a lot to say, but let's see what kind of solution you will offer us, we will see. I swear, as long as no solution is found, I will do my best to explain at every opportunity how poor the service of the operator is and make you lose customers. One is one, everyone can reach thousands with a social media phenomenon, who knows, this number may reach millions.
