It was around 11:40 AM today when I bought a 3 GB internet plan from Turkcell for ₺160. I only used WhatsApp to check my messages, and after only 15 minutes, I got a message telling me that my extra 3 GB had been used up. I had to wait a long time to get through to customer service before I was told it was because of a "update." What does Turkcell think this means? How does 3 GB go away in 15 minutes when I haven't used much data? It seems like my money is being wasted for no good reason. I didn't think Turkcell would do this, and I hope they fix it quickly. If not, I'll think again about my mobile service choices.
On February 20th, 2024, I purchased a 40 GB data package for social media. This package also included 30 GB bonus data. My bonus data expired on March 10th, 2024, and then my 40 GB package and an additional 45 GB package kicked in. However, on March 16th, 2024, I received a message stating that I ...
Between 9 a.m. yesterday and 10 a.m. this morning, Turkcell reported that I consumed 2.4 GB of data exclusively on WhatsApp. This level of data usage feels quite strange, especially since I only sent a handful of messages and had a brief video call. It's difficult to believe that such a level of con...
On February 1, 2025, at around 02:50 AM, I checked my digital Turkcell operator app and saw that I had 19.13 GB of internet data remaining. I went to sleep at 03:00 AM, and my phone was connected to Wi-Fi. When I woke up around 11:00 AM, I saw a message stating: "Your internet is used up. Your remai...
Hello, I called Turkcell customer service many times today but it could not be resolved in any way. My 30 GB internet package that was renewed on December 10th seems to have run out today for unknown reasons, an excess package was added to it again without my knowledge. They said it was night intern...
I am raising a complaint regarding my 26 GB data plan with Turkcell, which I've used for 10 months without issue until the last two months, during which my data has run out unusually fast. Last month, my package was depleted quicker than expected, despite only using social media, browsing, and occas...
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