Turkcell Superbox shooting power is very weak. The modem is faulty and cannot be replaced. I had to cancel my subscription. I explained the situation multiple times and even provided visual proof that the modem wasn’t working properly. Instead of accepting my modem replacement request, they ignored my termination of subscription. They acted as if the cancellation never happened and continued to send bills. I have to look for a solution here instead of customer service. Their lack of transparency and support has been extremely frustrating. I hope there will be a solution or other people will not suffer like me.
Since its launch, I've been a loyal user of Turkcell Superonline and TV Box. However, for the past 1.5-2 years, I've been experiencing constant freezing, buffering, sound issues, and loss of playback functionality while watching TV (which is the main reason I use it). Every time I call for assistanc...
I am using a Superbox from a company called Turkcell, and I have been facing numerous problems since the day I purchased it. The internet speed is very slow, and I cannot use the internet consistently. Despite contacting Turkcell customer service multiple times, no effective solution has been provid...
Turkcell network is down! For two years, I had no issues with the network in my home, but on Sunday, the signal completely dropped to zero. I had to go outside to report the issue to customer service. They said there was a problem with the base station and created a resolution request with the numbe...
I had a connection problem with my Turkcell Superbox subscription. I continued to pay Turkcell even though I hadn't received quality service for over a month.The modem light frequently turns red, and the internet connection drops. Customer service and technical team interventions haven't resolved th...
I have been a Turkcell Superbox subscriber for 30 days, and I honestly don't think there's a worse service in Turkey for the price paid. The unhelpful attitude of the customer service representatives only confirms how poor the service quality is. While they claim that the Superbox delivers the promi...
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