On 27.09.2024, I received a call from a Turkcell customer representative who informed me that my package had expired and a new contract would be made. In return, I was told I would receive a 3-month free YouTube Premium membership, and I agreed. I received a code, but when I entered the code into the link, it only showed a 2-month YouTube Premium membership. Despite speaking with 7 different people on the phone the other day and trying to resolve the issue, they still haven’t been able to fix it. I urgently request that the promised 3-month YouTube Premium membership be activated for me. I am getting no service from customer support—nobody is helping. If this isn’t resolved within 2 days, I will file a complaint on Şikayetvar.com. Nobody has been able to fix this issue. They told me to write here and send documents, which I did, but still no response. Therefore, Turkcell has fully earned a complaint on Şikayetvar.com and to Consumer Rights.
Turkcell Unresolved YouTube.com Premium Membership Issue for 2 Months
On 27.09.2024, a customer representative from Turkcell called me, stating that my package had ended and a new contract would be made, and in return, a 3-month free YouTube.com Premium membership would be provided. I accepted this offer. A code was sent to me. When we entered the link with the received code, the screen I will send as an attachment shows the YouTube.com Premium membership as 2 months. Despite discussing this issue with 7 people on the phone the other day and making efforts, they couldn't resolve it. I urgently request that the Premium membership activity promised to me be activated for 3 months. I can't get any service from customer service - no one is helping, and if it's not resolved within 2 days, I will write to sikayetvar.com. No one could solve this issue; they told me to write here and send documents, which I did, but still, you didn't respond. Therefore, you have already deserved complaints on sikayetvar.com and to Consumer Rights.
On 14.02.2024, I had an internet connection to our house in Ankara-Batıkent through a Turkcell dealer. I spoke to the dealer on 09.02.2024 at 0 53*********96, a friend named U***. He told me about that day's campaign. He informed me that since I have a Turkcell line, I would be subscribed for 1 mont...
When I switched my Turkcell line to a postpaid plan in September, I was informed via the Turkcell app and SMS that the YouTube Premium service was added to my line free of charge as part of a campaign. Relying on this information, I used the service as if it were free. At no point was I verbally or ...
In February 2024, I requested help from Turkcell customer services regarding the fact that people who call me have been receiving a notification saying "Vodafone registered number cannot be found" and no messages have been received since the day I bought my new line from the Turkcell dealer. I conta...
On November 5, 2024, I contacted Turkcell customer service to extend my line contract, which was set to expire on November 10, 2024. On November 11, I checked the Turkcell app and noticed my contract period was listed as November 5, 2024 - October 9, 2025. I discussed this with a colleague who had s...
I have never seen such a terrible mobile operator like Turkcell in my life. When I found out that my contract would end on July 10, 2025, I called cus...
Comments