I have been a Turkcell postpaid customer for years and I use the Turkcell Platinum package. Even though I have an 80 GB internet package, I cannot use my internet properly due to connection issues. At my location, I used to get very fast internet (25–30 Mbps) with the same phone (Xiaomi Poco C65), the same SIM card, and the same package, but now my internet speed has dropped severely (3 Mbps, sometimes 5–10 Mbps) and it constantly freezes. Despite calling Turkcell customer service many times, they keep telling me that the issue is caused by the base station and that necessary work will be done during future investment periods. They gave me the same answer when I reported the same problem a year ago. If you cannot fix a base station issue for an entire year, then do not provide service. You have no right to cause inconvenience to people—especially when you already charge very high prices yet do not provide proper service. I hope this complaint is seen by a Turkcell representative who can actually solve the problem, so that both I and other Turkcell users in this location can finally have this issue resolved.
I constantly have speed problems with Turkcell. I supposedly have a 100 Mbps unlimited connection; I can receive 10 Mbps data on a wired connection. I report a problem almost every two or three days, they say the team will come and look. Then they say the team has looked; either it is not fixed or t...
I made the switch to Turkcell 10 days ago, hoping for seamless connectivity, but it's been nothing but a headache. Even though my phone indicates a solid 4.5G signal and there's coverage from the base station, I keep experiencing frequent internet disconnections. It feels like the connection just dr...
About 10 days ago, I switched from Türk Telekom to Turkcell, and my entire family also transferred their lines to Turkcell. However, at our address, we constantly experience signal problems both inside and outside the house. Despite using a 60 GB plan costing ₺420, we can barely use the internet. It...
I've been a Turkcell Platinum customer for nearly a decade. As of yesterday, my contract expired. In previous years, they would contact me before my contract ended to offer suitable tariffs and packages, but this year, there has been no outreach whatsoever. I had to call customer service myself to n...
I am using Turkcell Superbox, but my internet speed is not even 1 Mbps. I had the same problem before; I call customer service, they do something to the modem, and the internet works properly for one day. However, the same problem continues on the second day. I feel like I'm stuck in a loop where no...
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