Turk Telekom Corporate Internet Outage - 48 Hours for Repair
As a corporate customer of Turk Telekom's fixed internet service, I called yesterday at 11:45 am to report a line disruption, and they instructed me to call back in 30 minutes to check if the issue was resolved. I had a meeting, so I went to my wife's office to work. When I called back in the afternoon, they said they were creating a fault record for the disconnected line. I received an SMS in the evening stating that they would try to resolve the issue within 48 hours. It's been over 24 hours, and there's still no update or progress. How can the service time for a corporate customer be 48 hours? Why don't they open a fault record upon the initial diagnosis? We have to call back again. We rely on them here! There are no other service providers in my area; I'm forced to rely on them, and this is the service I get. I haven't even missed a single payment! I conduct meetings over the phone just to keep my business going. Is this what customer service looks like?
