Orivelle Refuses Refund Due to Its Own Delivery Tracking Delay

My name is Basil V***. I placed an order with Orivelle for Orivelle Fungal Pens for $59.94 and paid by credit card, with the transaction date on my statement shown as 07/01/2026 and reference number 7215. The order is also associated with Orivelle’s email reference number FC1A133454. On the same day, 07/01/2026, I emailed Orivelle customer support and requested that the order be cancelled because I realized it was not something I wanted. They replied that unfortunately the package had already shipped, but they clearly stated that I should contact them once the package was delivered and that they would then begin the process of returning it and refunding my payment. When the package arrived, I immediately followed their instructions. On 07/06/2026 I emailed them again, informed them that I had received the package, and asked them to begin the process of refunding the $59.94 as they had promised. Instead of starting the return process, they replied that they could not do so because they had not yet received a delivery notification on their end, even though I actually had the product in hand. Later, they informed me by email on 08/05/2026 that they had finally received a notification that the package was delivered. They are now claiming in their system that the delivery date was 07/04/2026 and are refusing to issue a refund on the grounds that I supposedly had the product for a month and that the time to obtain a refund had passed. At the same time, they admit that they only received the delivery notice on 08/05/2026, which is after the period they say is required to obtain a refund, so this situation is entirely due to their own system and not my actions. I contacted them in good faith, first to cancel on the same day as the order, and again as soon as the package actually arrived, in line with their own instructions. I did not delay or misuse the product, and I believe it is unfair and unacceptable that my refund is being denied because of their internal tracking delay. I request that Orivelle immediately accept the return of the Orivelle Fungal Pens and refund the full amount of $59.94 to my credit card without any further excuses based on their system dates.