I bought a Schafer brand cookware set (order number 9120071132) from a Trendyol merchant using the Trendyol app. One of the pots that I received has white stains on it. When I discussed this with the seller, they told me that they could arrange an exchange, so I returned the merchandise. However, when I checked today, I discovered that the swap had not happened and that a refund would be sent instead. When I contacted customer support again, I was informed that the product was out of stock. However, I check every day and the same product is always available for purchase from the Trendyol seller. There has never been a day when it was not available. However, I'm being told that it's out of stock. Why is the same product continually being sold if you do not have it in stock? After I mailed the merchandise to you, Schafer brand contacted me and offered to exchange the damaged product. If you weren't going to assist the swap, I'd have submitted it straight to Schafer for replacement. I'm absolutely disappointed. All relevant images related to the issue are included. I request that my grievance be addressed by enabling the exchange and returning the product to me.
The Neoflam cookware set I purchased from Trendyol last year was defective. I sent it back on November 2 for cancellation and refund. Customer service assured me that I would be informed about the refund or product replacement within the legal 20-business-day review period. However, three months hav...
On November 2, 2025, I placed an order from the Trendyol store for a Philips 5500 Series LatteGo Fully Automatic Espresso Machine (EP5543/80). My order was canceled the next day without any reason being stated. Although 10 days have passed, my refund has not been made, and the product charge has app...
I ordered a product from Trendyol, but the wrong item was sent, and the seller is refusing the return without communicating. When I tried to get support from Trendyol, my account was suspended, leaving me with no way to resolve the issue. Despite notifying Trendyol about receiving the incorrect item...
As a seller with ID 893243 on Trendyol, I constantly face issues where the products I send either go missing or get canceled by the customer due to delays. On January 7th, a customer placed an order. I prepared and delivered it. Ten days later, I inquired about why my package hadn't arrived; they to...
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