The Neoflam cookware set I purchased from Trendyol last year was defective. I sent it back on November 2 for cancellation and refund. Customer service assured me that I would be informed about the refund or product replacement within the legal 20-business-day review period. However, three months have passed, and I have neither received the product nor the refund. This delay is unacceptable and has caused me significant inconvenience. I even provided all the necessary details and followed up multiple times, but I haven't been able to make any progress. I feel mistreated. Because of promises to call back, nothing has been taken. They keep stalling, claiming they cannot resolve my issue. Just refund my money or send the product already—enough is enough.
I recently made a purchase through Trendyol GO, and the entire experience has left me beyond dissatisfied. After placing my order, I waited for three days, and they still hadn’t sent my product. When I reached out to ask why, they simply told me there was nothing they could do and offered to cancel ...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
I've never encountered such a lack of concern from any company's customer service as I have with Trendyol. It's quite disheartening. Trendyol hosts a variety of stores that frequently send out incorrect products. Unfortunately, instead of taking action to address this issue or hold the sellers accou...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...
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