On July 3, 2024, I ordered a Köyceğiz garden balcony set from Trendyol (order number 9336190876). When I contacted the seller about the delay, I received a dismissive response. After waiting for some time, the Tu Tienda seller sent me an A5-sized paper claiming they would ship the product, but they never did. Instead, they marked the item as delivered on Trendyol.
I contacted Trendyol customer service and reported this as potential fraud. They asked me to wait 3 business days for a response. Despite waiting 4 business days, I received no follow-up.
On July 18, 2024, at 13:38, I had a 6-minute call with Trendyol customer service. When I requested a refund, they told me to wait longer without specifying a timeframe. Ironically, the customer service representative raised their voice and treated me casually, as if talking to a friend. This unprofessional behavior and lack of proper attention have caused significant customer dissatisfaction.
Due to these issues, I won't be shopping on Trendyol again. They can be certain that I'll be taking this matter to the Consumer Arbitration Committee.
On March 24, 2024, I made a purchase with order number 8257354374 on Trendyol. The seller quickly handed it over to Trendyol Express the following day. It kept getting moved from one warehouse to another within Istanbul, but for some reason, it just couldn't manage to leave the city. After reporting...
I returned the cat fountain I purchased from Trendyol, and the seller received the return on 26.03.2024. Trendyol notified me that the return was under review and would be completed by 22.04.2024 at 12:03. Around 19:00 on 22.04.2024, the Trendyol customer representative I corresponded with informed ...
I placed an order on Trendyol on August 6, 2024, for discounted items. The expected delivery date was August 10, 2024, but as of today, August 14, 2024, the products have still not arrived. The items I purchased at a discount are now being held at the delivery branch for a return. Despite contactin...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
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