I've been financially impacted by Trendyol for ₺5,642. Even though I returned the product, my refund was denied. Upon requesting a reevaluation, I was notified that my account had been suspended due to returns, thus halting any future product shipments. After presenting my case to the Consumer Arbitration Board, I received a favorable outcome and was granted a refund. Nevertheless, when I inquired about the return code from Trendyol, they used my suspended account as an excuse for not giving it to me. My experience persists, encountering the repetitive and unoriginal replies.
I returned products with return code 7250018065384319, order number 9533336701, and shipment number 191068374699 via Yurtiçi Kargo. However, Trendyol has suspended my account due to alleged "return abuse" and informed me that, as a result, Mango is unable to process the refund for the products or re...
Trendyol does not provide sufficient protection for customer rights and lacks communication with sellers on its platform. On December 28th, a transaction was made for a total of ₺7,672. Even though we started the return process promptly and returned the item in flawless condition, Trendyol unexpecte...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
I ordered using a "Customer Satisfaction Coupon" worth ₺350 stored in my account. Upon realizing I had used the wrong card for payment, I promptly cancelled the order. During the cancellation process, the confirmation screen indicated that "the amount to be refunded to your card and the Coupon to be...
I returned two items to Trendyol, and the app stated that the refund was completed. However, the refund amount of 341.28 SAR has not been credited to my bank card to this day. When I contacted customer service, they refused to provide an official refund confirmation or a valid reference number (ARN)...
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