Trendyol does not provide sufficient protection for customer rights and lacks communication with sellers on its platform. On December 28th, a transaction was made for a total of ₺7,672. Even though we started the return process promptly and returned the item in flawless condition, Trendyol unexpectedly declined our return. Even though we won our case with the Consumer Arbitration Board, Trendyol insists they are unable to contact the seller 'Miaela' who sells on their platform. I am worried about their inability to address our problem and safeguard our legal rights. They recommend that we take legal action on our own. I'm not satisfied with this situation and will pursue justice through all available means.
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
I am writing to express my dissatisfaction with a recent experience I had on Trendyol. On March 8, I purchased a Godox M2 microphone from a seller named Toptaş Fotoğrafçılık through Trendyol. Before the return period expired, I initiated a return request for the product. However, my request was reje...
We are a seller on the Trendyol platform. In recent weeks, a product purchased by a buyer, which we carefully prepared and delivered to the shipping company, was returned without being received by the buyer, despite multiple delivery attempts. The buyer made no effort to receive the product, and we ...
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