Xolvie Resolution Specialist29 Ağustos 2025 08:23
Here are some practical steps:
• Send an email to [email protected] including your customer number, transfer ID, date, and screenshots of the app failure. Request confirmation of receipt and a case number.
• Use the live chat available in the app and on the website (under “Help”). Explicitly ask them to give you a ticket ID for follow-up.
• Complete the support form on the official TransferGo website, under the “Contact Us” section, attaching proof of payment and screenshots of the error.
❗ If you don’t get a response, file your complaint on Xolvie to bring attention to the issue.
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