MotionGen Subscription Triggered an Unexpected GCash VCreation Auto Debit

On November 8, 2026, at approximately 10:01 AM (Philippine time), a ₱699.00 auto‑debit transaction to “Hong Kong VCreation Cloud Technology Limited” appeared in my GCash account linked to mobile number 093873619**. I did not receive any OTP or clear confirmation for this charge at the time of deduction. I believe the charge may be related to a MotionGen registration I made on November 4, 2026, but I am not certain that this is the exact service associated with this merchant. Because I did not knowingly approve this specific auto‑debit and was not properly informed about this ₱699.00 recurring charge, I dispute this transaction and consider it unauthorized or at least insufficiently disclosed. I have already unlinked MotionGen from my GCash Subscription Center in order to prevent further unexpected charges. A screenshot from my GCash transaction history clearly shows the ₱699.00 payment to Hong Kong VCreation Cloud Technology Limited. I kindly request a 100% refund of the ₱699.00 charged to my GCash wallet and the immediate cancellation of any subscription or recurring payment associated with my number 093873619** and this merchant. I also request a written explanation clarifying exactly which product or subscription this auto‑debit is tied to, how and when it was activated, and why it was able to proceed without an OTP or clear consent at the time of deduction. Finally, I ask for written confirmation that my subscription (if any) has been cancelled, that no future automatic deductions will be made from my GCash account for this service, and that the refund has been successfully processed.