On November 7, 2025, at 18:17, I initiated a withdrawal in the Timo mobile app from the diamond withdrawal section for $58. However, because my last name is short, the app did not accept the withdrawal form, so I had to enter “Busenur Nurin” instead. After completing the withdrawal, I received confirmation both within the app and via SMS/email stating that the transaction was successful. Even though I correctly entered my IBAN and bank name, the money never reached my account.
I attempted to contact Timo customer service regarding this issue, but I received no response. I have never experienced a problem like this before, and there are no restrictions on my account.
I request that this withdrawal be reviewed as soon as possible and that my $58 balance be transferred to me to resolve my issue.
Through the Timo Club app, I made three different top-up transactions from my Ziraat Bank account: 180 TL (transaction no: f19572), 45 TL (transaction no: f19750), and 21 TL (transaction no: f31541). However, none of these amounts were added to my account balance. I made the transactions on November...
I deleted the Timo Club app about a month ago and never purchased any membership packages. However, for the past month and a half, my İş Bankası account has been charged ₺96 every week on different days. These withdrawals have continued even after deleting the app. I had only verified my phone numbe...
On September 16, 2025, at 8:30 p.m., a charge of ₺2,121.48 was withdrawn from my card by Umobix, even though I have no membership or subscription with them. The last four digits of my card are 3501. This transaction took place completely without my knowledge, and I have never opened any account or a...
I want a refund because the Timo Club app has misled me. In this app, users can buy gold using real money, but after I made a purchase, the gold was never delivered to my account. The app took my money and gave me nothing in return. This situation has caused me financial loss and frustration, and I...
I did not receive the fast withdrawal amount from BDG that was supposed to be processed on 21/05/25. The transaction has not gone through, and the money is still missing from my account. I waited the entire day, but the amount never arrived. This situation is deeply frustrating, and I’m seriously co...
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