Through the Timo Club app, I made three different top-up transactions from my Ziraat Bank account: 180 TL (transaction no: f19572), 45 TL (transaction no: f19750), and 21 TL (transaction no: f31541). However, none of these amounts were added to my account balance. I made the transactions on November 9 and November 10, 2025, from my Realme 12 Lite phone, using my active account (İ** Ö* 507520****).
I did not receive any error messages, and my internet connection was working properly. So far, I have not been able to reach customer service, and I have not received any information about the issue.
I request that these payments be reflected in my account as soon as possible and that my issue be resolved promptly.
On November 3, 2025, a withdrawal of 3,208.73 TL was taken from my Ziraat Bank debit card by a company named “umobix,” even though I never purchased any product or service from them — I didn’t even log in. On the same day, a second attempt was made, but it failed because my account didn’t have suffi...
I deleted the Timo Club app about a month ago and never purchased any membership packages. However, for the past month and a half, my İş Bankası account has been charged ₺96 every week on different days. These withdrawals have continued even after deleting the app. I had only verified my phone numbe...
On October 9, 2025, a total of $61 (1,750 TRY) was withdrawn from my Ziraat Bank personal credit account under the description “Helppay Google eFootball.” These charges occurred through multiple separate transactions on the same day, all without my knowledge or authorization. I discovered the unaut...
On November 8, 2025, an amount of $19 was withdrawn from my Ziraat Bank account under the name Fındandloc. However, I have no active subscription or authorized payment related to Fındandloc. This is the first time I’ve encountered such a situation, and the transaction occurred completely without my ...
On November 7, 2025, at 18:17, I initiated a withdrawal in the Timo mobile app from the diamond withdrawal section for $58. However, because my last name is short, the app did not accept the withdrawal form, so I had to enter “Busenur Nurin” instead. After completing the withdrawal, I received confi...
Comments