I Can’t Access My TikTok Account Because Verification Code Goes to an Old Number

Ayse
TikTok
April 10, 2025 3:42 AM262

I’ve been completely locked out of my TikTok account because it was registered with my old phone number, which I no longer use. Now when I try to log in, the verification code gets sent to that old number, and I have no way of receiving it.

All my videos, memories, and personal content are tied to that account. I’ve spent so much time creating content, and losing it would be devastating. I haven’t violated any rules—I simply changed my number and now can’t access my own profile.

TikTok, please help me recover my account. There must be a way to verify my identity and update the number. I just want my account and all the memories I created back.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I can't access my TikTok account because it's linked to an old phone number; how can I solve this?

5 Followers
5 Comment233 Complaint

I can't verify my identity on TikTok, how can I complete the verification?

1 Comment174 Complaint

Similar Complaints

Need TikTok Account Recovery Without Old Phone

Tuğba
TikTok
December 7, 2025 5:45 PM428

I haven’t been able to access my TikTok account with the username t** for the past three days. The account was created y...

Unable to Access My Old TikTok Account—Forgot Password

Eylül
TikTok
February 26, 2025 2:06 PM967

I can’t log into my old TikTok account because I forgot my password and have since changed my phone number. This means I...

I Cannot Access My TikTok Account Linked to Old Phone Number

Haidah
TikTok
July 16, 2025 1:34 PM133

I’m unable to access my TikTok account since it’s still connected to my old phone number, the account is still active. I...