TheBestPDF Complaint Requesting Refund

I purchased 7-day access to a Bestpdf service directly through your website on 20/04/2026 for 95p. At the time of purchase, there was no clear indication on the payment page or in any follow-up email that this was a subscription or a trial that would renew automatically. The information about automatic renewal appears to have been hidden on the website and not presented transparently before payment. Despite this, on 27/04/2026 an additional £39.50 was taken from my account without my clear and informed consent. There was no email of this transaction and only appeared via my banks notification. As soon as I realised there was an issue, I cancelled within the 7-day period; however, even though I cancelled in time, you still charged £39.50 and then refused to issue a refund when I contacted you. I believe this charge is unfair and misleading, as I had only agreed to a one-time 7-day access. The payment is linked to Tax Invoice No. a78e25a1-1fcc-43af-81f8-76162b390847. I request a full refund of the £39.50 that was taken on 27/04/2026 and written confirmation that no further charges will be made to my account. I expect this matter to be resolved promptly, given that the subscription terms were not clearly disclosed at the time of purchase.