On November 25, I used the tool on Thebestpdf website to convert a PDF file to a PPT. Since the screen displayed a fee of only $1 USD, I completed the process by paying that amount. However, when I checked my statement today, I noticed that on the same date, an additional charge of $38 USD was placed on my card as a pending authorization—without my knowledge or consent. This authorization still appears under pending transactions.
There was no information on the payment screen about any fee other than the $1 USD, and no mention of a subscription or any additional charge. The $38 USD transaction was never disclosed at any stage of the process. As soon as I realized this, I canceled my membership and contacted the site’s support team to request a refund.
The card I used belongs to TEB Bank, and when I contacted my bank, I was informed that I needed to request a refund directly from the company. I do not accept being charged $38 USD when no such amount was shown during payment. I request that this unauthorized charge be fully canceled from the authorization list and that any amount already collected be refunded immediately.
On May 9, 2025, I purchased a trial package from thebestpdf website for $1 USD. However, after this transaction, without any notification or approval, a total of $35 USD was withdrawn from my credit card over the course of 7 months—one charge each month. I was never informed about any membership ren...
I recently discovered that I somehow ended up with a subscription to TheBestPDF, although I do not recall ever signing up for it. I did not knowingly authorize this membership, yet charges have been made to my account. This is extremely concerning, as I never intended to use this service in the firs...
On June 17, I used The Best PDF for a one-time document conversion and paid ₺26 with my card. At that time, no secure payment verification code (3D Secure) was requested, which already made me suspicious. I only authorized that single ₺26 transaction and nothing else. Today, July 25, I was shocked ...
On July 28, 2025, I attempted to use the TheBestPDF app to convert a photo into a PDF file. Although I never started or approved any membership, my bank card was charged ₺1,599. At no point did I receive any warning, confirmation message, or request for consent. I am certain that I did not subscribe...
I used the WePDF website on a one-time basis and paid $0.50 for a single document conversion. However, because the site already had my card details, they charged me $49 without my knowledge or consent by automatically creating a subscription. At no point during the process was I informed that I was ...
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