About two years ago, I purchased a North Face jacket from the Vadi Istanbul store. However, every time I wore it, feathers would come out and stick to my clothes. Additionally, the jacket emitted a strong, unpleasant odor, especially in rainy weather.
I returned the jacket to the store, and they sent it for evaluation. While I requested a different model, they replaced it with the same one, saying, “Take this one and don’t make us deal with it further.” Begrudgingly, I accepted the replacement under warranty.
Unfortunately, the same issues persisted with the new jacket—feathers still leaked, and the odor worsened during rainy conditions. When I returned to the store again, they dismissed my complaint, claiming the two-year warranty period had expired. They calculated the warranty from the original purchase date, even though the replacement jacket was less than a year old.
I am not blaming the store staff, but the jacket is unusable, and my concerns have been completely ignored. I request a reevaluation of my jacket and am willing to pay extra for a different model if necessary. I expect North Face to address this matter with a solution-focused approach.
I’m extremely disappointed with the quality of the North Face down jacket I purchased. Right after I started wearing it, the feathers began leaking noticeably—especially through the inner back panel and the sleeve area, where small holes had formed out of nowhere. These aren’t minor cosmetic issues;...
I purchased a North Face down jacket from Zey Sport, but from the start, it had feathers coming out. When I mentioned this to the salesperson, they assured me that it would stop after the first wash and that if it didn’t, I could bring it back for inspection. After the first wash, the feather shedd...
I purchased a North Face jacket on 31.12.2022, and the left wrist area tore. I submitted it to the North Face store for inspection on 18.05.2024. Despite a month passing, I received no updates. When I contacted the store, I was told that after inspection, it was deemed a user error, and I could coll...
A few years ago, I purchased a pair of North Face shoes from an official store as a gift for my sister. Known for their high-quality outdoor products and premium pricing, I expected durability. However, after just three years and approximately 50 uses in urban conditions, the shoes have deteriorated...
In November, I purchased what I believed to be a long-lasting winter jacket from Boyner, based on the sales associate's recommendation. Confident it would keep me warm in my cold workplace, I splurged, paying nearly ₺7,000. However, shortly after, the jacket began to shed feathers, sticking to the i...
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