The Children's Place Online Returns Are A Nightmare!

Last week, I took advantage of a great sale and bought 16 pieces of clothing for my kids online from The Children's Place. However, when the items arrived, I noticed that 3 pieces were not as high quality as they appeared in the photos. The fabric was cheap and scratchy, not soft and comfortable. I went to my nearest store to return them, but I was informed that they only accept returns for items purchased in-store. For online purchases, I had to call customer service to initiate a return. This seems ridiculous to me, as it's the same brand and company. I was put on hold for 47 minutes before I could speak to a customer service representative. I eventually received a return label, but I will never order from their online store again. Overall, The Children's Place offers decent value for the price, but their return policy for online purchases is absolutely terrible.