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Zulily

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Zulily

Complaints

4 complaints
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Zulily Plus-Size Clothes Too Small, Look Cheap

Rachel
Rachel
May 18, 2024 8:10 AM2

I got these plus-size clothes that looked super cute from Zulily, it was talked about so much around me, I thought why n...

Adorable Kids Clothes From Zulily Aren't So Adorable!

Amber
Amber
May 16, 2024 11:18 AM12

Zulily went from being my go-to for adorable kids' clothes at great prices to a total disappointment. Their shipping tak...

Leather Boots I Ordered From Zulily Arrived Crushed and Crammed Into A Bag

Stacy
Stacy
May 15, 2024 3:28 PM19

I ordered this leather boots that reeked of chemicals and looked like it got stuffed in a bag. I sent it back for store ...

Zulily App Not Working Well, Keeps Adding Random Stuff To My Cart

John
John
May 15, 2024 11:01 AM17

Zulily is not what it used to be. I remember how their website was easy to use and could always knew when your stuff was...

Zulily: Brand Overview

Founded in 2010, Zulily is a well-known American e-commerce platform that gained immense popularity for its daily flash sales targeting young mothers and families. Over the years, the brand has gone through a series of ownership changes, moving from the Qurate Retail Group to Regent, and later to Beyond, Inc. As of recent developments in 2025 and 2026, a majority stake of Zulily is owned by Lyons Trading Company, the operator of the popular discount site Proozy. Despite a turbulent operational history and a temporary shutdown in late 2023, the brand has been relaunched and maintains its status as a verified, legitimate corporate retail business.

Industry and Operations

Zulily operates within the retail e-commerce sector. The company specializes in offering heavily discounted apparel, footwear, toys, accessories, and home goods. Unlike traditional online retailers that hold massive inventories in warehouses, Zulily traditionally utilized a unique fulfillment model where they ordered products in bulk from suppliers only after a customer sales event ended, or relied on direct drop-shipping. This specific approach allows them to offer exclusive flash sales and deep discounts on both recognizable name brands and boutique labels.

User Sentiment and Complaints Insights

Based on extensive online reviews and complaint databases, consumer sentiment towards Zulily is highly mixed. While many users praise the unique product variety and bargain pricing, shoppers should be aware of several recurring operational issues:

  • Extended Shipping Times: Due to the brand's bulk-ordering and drop-shipping model, customers frequently report significant delivery delays, with orders sometimes taking several weeks to arrive.
  • Inconsistent Product Quality: Because Zulily sources merchandise from thousands of different global vendors, users note that the material and build quality can be inconsistent, especially when purchasing from lesser-known brands.
  • Customer Service and Returns: A major point of user frustration involves strict return policies—often issuing store credit instead of original payment refunds—and difficulty in reaching customer support to resolve missing, cancelled, or damaged items.

Share Your Experience

Have you recently shopped on the relaunched Zulily platform? Whether you snagged an amazing deal or experienced fulfillment delays, we highly encourage you to write a review and share your insights to help other consumers make informed purchasing decisions.