Brand Overview: The Atlantic
The Atlantic is an American magazine and publisher founded in 1857 in Boston, Massachusetts. Originally established as a literary and cultural commentary magazine, it has grown into a prominent national publication. A majority stake in the company is currently owned by Emerson Collective, while former majority owner David G. Bradley retains a minority share.
Contact Info
If you need to reach out to the brand for assistance, you can use the following official contact details:
- Customer Support Email: [email protected]
- Customer Support Phone Number: (855) 940-0585 or (202) 266-6000 for general inquiries
Industry and Operations
The Atlantic operates within the media, journalism, and publishing industry. The company delivers in-depth reporting, analysis, and commentary on a wide variety of topics, including politics, culture, technology, and international affairs.
- Monthly print magazine distributions
- Digital subscriptions for web and app access
- An official mobile app featuring narrated audio articles and offline reading
- Daily newsletters, podcasts, and digital puzzles
User Sentiment
Overall user sentiment regarding The Atlantic's customer service and subscription management is largely negative, with many consumers expressing frustration over automated systems and billing issues.
- Users frequently report difficulties when trying to cancel their subscriptions online.
- Many subscribers complain about auto-renewal price hikes that differ significantly from introductory or advertised rates.
- Customers experience poor responsiveness from customer care, noting a heavy reliance on unhelpful automated chat bots rather than live agents.
- App users often face technical bugs, login loops, and paywalls restricting content despite having paid, active digital subscriptions.
- Some print readers complain about delayed deliveries or entirely missing magazine issues.
Share Your Experience
If you have experienced issues with The Atlantic, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.