Temu Customer Service Offered Only Return Option Despite Shipping Burden

I ordered several car accessory products from Temu, an international company. After receiving the items on November 29, 2025, I realized that some of them did not match the descriptions shown on the website. My order number is PO-203-00849496387192473.

I contacted Temu customer service about the issue. They told me I could only submit a return request and that they could not offer any other solution. However, since the products would not be picked up from my address and I would have to personally go to the courier branch—and considering the high taxi cost—this option would create an additional burden for me. I explained this and requested at least a refund of the import tax charged on the items, as it would help minimize my loss. Despite this, they stated that they absolutely could not offer such a solution.

Because I tested the products, I worried that they might not meet Temu’s return conditions and that I might not receive a refund. For this reason, I decided not to proceed with the return process and accepted the loss. However, since the products did not match their descriptions and Temu did not provide any practical solution, I believe I have been left at a disadvantage.

To resolve this situation, I request that Temu offer me a reasonable solution—taking into account the shipping process and the fact that I tested the items—and that the appropriate refund or compensation be provided.