I have been facing a serious issue with my Teka TB 770 model cooktop since July, and it has been nothing but a source of frustration and disappointment.
Initially, the left burner stopped working, so I contacted the authorized service center. The technicians informed me that the control board needed to be replaced, and after about three months, the part finally arrived. However, once the new board was installed, none of the burners worked at all. When the service team returned, they said the board was fine, but this time the heating element (resistance) had burned out, which they replaced. Unfortunately, the problem still was not resolved.
During this process, I requested a product replacement, but my request was rejected. I have now been unable to use my cooktop for four months, and my grievance continues. Despite the product being under warranty and purchased from the official Teka store in Siteler, no solution has been provided. I also contacted Teka Customer Service, but I did not receive any meaningful response.
I am requesting that my product be immediately replaced with a new one, as the ongoing issue and lack of support are unacceptable.
On September 13th, I contacted Teka customer service to get the authorized service number for Mugla-Mentese. I called the authorized service and reported that one burner on the hob was not working. I sent a photo of the label with the serial number. They said they would schedule a service and closed...
About a year and a half ago, I purchased a Teka induction cooktop. The cooktop stopped working, and then smoke started coming out of it, and it broke. Because it was still covered by warranty, I called for service right away. When the service people came, they told me that they would probably replac...
my Teka induction cooktop has been driving me crazy lately with all these frustrating issues, one of the burners wasn't working at last, so I called up the service tech to come fix it. But, instead of fixing the problem, the tech actually made it worse. In fact, their actions caused a power outage ...
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