Tefal Ingenio Fusion Set Quality Drops After Warranty!
I bought the Tefal Ingenio Fusion pot and pan set because I trust the Tefal brand and I expect to use it for many years without any issues. Unfortunately, as soon as the warranty ended, the bottom of the pan came off. I reached out to customer service, but they said they couldn't help me. It's really disappointing to spend a lot of money on something that you only get to use for a couple of years, especially when it's a brand that's supposed to be known for being good quality.
Dear Customer, We would like to inform you that the necessary research regarding the subject will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Best regards, Groupe SEB Customer Communication Center
No Tefal representative has contacted me and there is no progress regarding the issue.
Dear Customer, We would like to state that customer satisfaction has always been our priority as Groupe SEB. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by contacting you through the Groupe SEB Customer Communication Center. If you have any questions, you can reach us between 09:00-18:00. We will be happy to assist you again. Sincerely, Groupe SEB Customer Communication Center Call Center E-mail: Website:
First of all, customer satisfaction is not your priority, as no solution has been found for my problem. If you want to buy a pan that will be useless in 2 years and for which no solution will be found by Tefal, you can continue shopping from Tefal. You can continue to buy a pan that won't be supported after 2 years despite paying such large amounts of money. Tefal stated that they cannot do any repairs for my product. I will never use this brand again.
Dear Site Officials, The consumer mentioned above has been informed in accordance with the procedures. However, no different action can be taken other than the information we have provided to them. For your information, we wish you good work. Sincerely, Groupe SEB Customer Communication Center
