I bought a Tefal cookware set with titanium coating about three years ago, which included two frying pans, a sauté pan, a deep pot, and a rice cooker. Our pilaf pot developed bubbling issues despite careful and meticulous use. When we took the product to the store, we were told that the warranty period was only two years and that they couldn't help us any longer. I later complained on this platform, but received the same response. I'm now disseminating my complaint in order to warn potential buyers of new Tefal pans and pots. They most emphatically do not stand behind their products. During the sale, they make bold claims like "lifetime durability" and "nothing will happen for a long time," but they provide no support. Now I'm stuck with a 1000 TL pot that I can't use and must discard, putting my health at risk. It's truly depressing.
In 2022, we purchased a 6-piece cookware set from Tefal. Within just 2–3 years, two of the pans completely separated from their bases—as if they were glued together with cheap craft glue. When we took them to the service center, they said the warranty had expired in December 2024, so they couldn’t h...
My Tefal Hard Titanium ×6 pan, which I bought in June 2019, has some issues with the inside. It looks like there are bubbles and peeling, probably because of a problem during manufacturing. When I reached out to the official Tefal service in Beylikdüzü, they told me that the warranty had expired and...
I purchased the Tefal 6x chef pot and pan, but their coatings have peeled off. I sent them to the service center, but they were returned, claiming it was user error. As shown in the images I will include, the coatings on the pot and pan, advertised as durable up to 6 layers, have come off. They refu...
I bought a Tefal Titanium Ingenio pot and pan set for my trousseau on February 9, 2020. To my dismay, the inner surface of one of the pans developed bubble-like protrusions, most likely due to a manufacturing flaw. When I contacted customer service, they dismissed my concern, claiming that the warra...
I bought the Tefal Ingenio Fusion pot and pan set because I trust the Tefal brand and I expect to use it for many years without any issues. Unfortunately, as soon as the warranty ended, the bottom of the pan came off. I reached out to customer service, but they said they couldn't help me. It's reall...
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