5
Resolved

Signals Never Stop Going Off in the Tefal Easy Fry Grill & Steam 3-in-1

November 25, 2023 7:35 PM334

I got the Tefal Easy Fry Grill & Steam 3-in-1 air fryer last week. When you use the air fry or grill modes, you'll see a droplet symbol with an exclamation mark. I reached out to Tefal's live support, and they said that if you only see the droplet symbol, it's not a problem. But, if there's an exclamation mark, someone told me to clean. After I finished cleaning, someone told me to mix 200 ml of white vinegar with 600 ml of water. Even though I've been following these instructions, the warning keeps showing up. I couldn't figure it out. We need someone to explain things. If the product is broken, we should return it. We're willing to spend more for good quality, otherwise, I would have bought a 2500 TL product.

November 26, 2023 10:21 AM (14 hours after complaint)

Dear Customer, We would like to inform you that the necessary investigation regarding the matter will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Best regards, Groupe SEB Customer Communication Center Call Center

December 1, 2023 5:55 PM

Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe Seb Customer Communication Center by contacting you. If you have any questions, you can reach us between 09:00-18:00. We will be happy to assist you again. Best regards, Groupe SEB Customer Communication Center

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