I recently bought this Tefal Ingenio Ceramic set online from the N11 website. When it finally arrived, I noticed that it wasn't in its original packaging but rather in Tefal's opened box. Initially, I didn't really pay much attention to it, but upon closer inspection, I noticed that the inside of the saucepan had some pretty noticeable scratches. And to top it off, there were also some defects on the outside. I've been trying to get in touch with Tefal through the N11 platform, but unfortunately, the seller hasn't been very helpful. I received automated messages from them, telling me to return the item within 15 days. They didn't provide any additional help or support. I asked for an exchange while the discount was still going on, but it seems like nobody is paying attention. I've been trying to get in touch with both N11 and the Tefal seller, but it seems like they're not responding or being very cooperative. I hate it when I feel like I've wasted my money. Hey Tefal, I'm just wondering why you're choosing to operate in a way that leaves your customers dissatisfied. It's kind of frustrating, you know? I think it's best to let those who truly appreciate their customers take care of this. N11 really needs to step up and listen to their customers' concerns. It's pretty obvious that they're not getting the attention they deserve. I've had enough of this whole situation, and I'm going to cancel my N11 membership right away.
I snagged a discounted Tefal Ingenio 6x set from their official site, only to be disappointed upon its arrival. Several pans had scratches, and notably, the wok pan had a deep scratch and peeling. Now, I'm told to return the entire set just because of one pan. Pans and pots are sold at premium price...
I bought the Tefal Titanium 6x Induction Base Mix Pan - 28cm from the Tefal website in Turkey. But when it arrived, the product had a bent edge, and the shipping box was not damaged. Because the packaging wasn't done properly, the items inside the big box bumped into each other and got all messed up...
I bought the Tefal 3x Ingenio pot set from Hepsiburada about a year ago, and now the biggest pan in the set is all bent out of shape. It's really hard to understand how a pan, which is only used for cooking and never dropped, could get warped. When I talked to customer service, they said that the wa...
I bought a Tefal Titanium Ingenio pot and pan set for my trousseau on February 9, 2020. To my dismay, the inner surface of one of the pans developed bubble-like protrusions, most likely due to a manufacturing flaw. When I contacted customer service, they dismissed my concern, claiming that the warra...
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