Withdrawal Stuck in Processing for One Month

I play the Namaste Teen Patti game on an Android device and I am facing a serious issue with my withdrawal. About one month ago I requested a withdrawal of 5,068 to my Google Pay account. The money was debited from my game balance and the withdrawal status has been stuck in “processing” since then, but the amount has still not been credited to my Google Pay. During this entire period of almost a month, I have not received any solution or clear update, and my money remains blocked in the system. I find this very troubling and it has completely damaged my trust in the game. I request that my pending withdrawal of 5,068 be processed urgently and the full amount be credited to my Google Pay account without any further delay. I also ask for a clear explanation of why this withdrawal has been stuck in processing for so long so that similar issues do not occur again.