I was charged unexpectedly by Tawasal, how can I get a refund?

If Tawasal charged you unexpectedly and you want your money back,

Review the payment first;

• Check:
– The charge date and amount
– Your Tawasal subscription status
– Your App Store or Google Play purchase history
– Whether an automatic renewal caused the charge

Gather evidence;

• Save screenshots showing:
– The unexpected charge
– Your payment receipt
– Your transaction or order ID
– Your subscription status

Contact Tawasal support;

• Request:
– A refund for the unexpected charge
– Cancellation of any active subscription or auto-renewal
– Confirmation that no further charges will occur

If Apple or Google processed the payment, submit the refund request through the relevant platform and provide the receipt to Tawasal support.

If Tawasal does not refund the charge or resolve the issue, consider filing a complaint on Xolvie to pursue a resolution.