I see a Tawasal charge I don’t recognize, how can I dispute it?

If you see a Tawasal charge you do not recognize,

Review the payment first;

• Check:
– The charge date and amount
– Your Tawasal subscription and purchase history
– Your App Store or Google Play purchase history
– Whether someone with access to your account made the purchase

Gather evidence;

• Save screenshots showing:
– The unrecognized charge
– Your payment receipt or transaction details
– Your subscription status
– Any related order or transaction ID

Contact Tawasal support;

• Request:
– An investigation of the unrecognized charge
– A refund if the payment was unauthorized
– Cancellation of any active subscription or auto-renewal
– Confirmation that no further charges will occur

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.