My Tango Was Used Without Permission and I Am Struggling to Get a Refund

I recently noticed some unexpected charges on my bank account after my friend, without my knowledge, used my card to buy coins and send gifts to other users. Upon reviewing the charges on my statement, a wave of frustration and worry washed over me, as it became apparent that these transactions were made without my consent. I contacted customer service to inquire about a refund for the expenses incurred, but the process has been frustratingly slow and challenging. I'm disappointed by the insufficient assistance I've received thus far, which has put me in a financially precarious situation. I simply desire a fair resolution to have the funds returned, and I trust that this matter will be promptly addressed.