My e-commerce order consisting of four items was shipped under a single tracking number and as one transaction. Despite being a single shipment, the items started arriving separately. I was told that the delivery wouldn’t be dispatched until all items arrived. Although the estimated delivery date was December 16, 2024, when I called today, I was informed that the second item had arrived while the other two were still at the transfer center. This is absurd. Four items under one tracking number are being delivered at different times, and despite the estimated delivery date passing, the package hasn’t even reached the delivery branch yet. My shipment was sent from Istanbul Sultanbeyli, and I live in Kocaeli Darıca, only a 45-minute distance. Yet, Sürat Kargo hasn’t managed to deliver my package or even bring it to the delivery branch for days.
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
Sürat Cargo has failed to deliver my package as expected. Although the package showed as delivered on November 12, 2024, it appeared in the distribution branch at 9:17 on November 11, 2024, in the app of the company from which I purchased it. I tried calling the branch throughout the day to confirm ...
My shipment with Sürat Kargo, tracking number 37219173262101, has not been delivered for nearly two weeks. I’m located in Sultanbeyli, Istanbul, and my package is currently at the Sancak Branch. Every day, I receive a message saying “out for delivery,” followed by another saying “you can pick it up ...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
On 15/11/2024, a food package was sent via Sürat Kargo, but as of 19/11/2024, it still hasn’t been delivered and is reportedly stuck in a transfer vehicle. I reached out to the branch to enquire about the delivery timing, and I was informed that it might take an additional two days. This means the d...
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