I have never seen such a poorly managed courier company like Sürat Kargo in my life. None of its branches seem to function properly, and deliveries never arrive. The Ankara İncek branch, in particular, is terrible. We’ve had to go there multiple times to pick up our parcels, only to have them search for hours, even when we’re standing right there. Can someone in charge step in and take action? We will continue to provide feedback and raise awareness to prevent further issues for others. Sürat Kargo/İncek branch, do your job properly and stop causing problems for people. You leave parcels waiting for weeks and don’t answer calls. People have to leave their own work to come to you. You’re quick to collect fees for deliveries, but where is your sense of responsibility when it comes to fulfilling the service? Enough is enough. Either close this branch or start operating responsibly without causing more inconvenience.
I've never seen such a poorly managed cargo company as Sürat Kargo in my life. None of its branches function properly, and shipments never arrive. The Ankara İncek branch, in particular, is terrible. We have to go there ourselves to retrieve our shipments, and even at their branch, they spend hours searching for the packages. Whoever is in charge at Sürat Kargo, please take action. We will continue to provide feedback and warnings to prevent others from facing similar issues.
Sürat Kargo managed to deliver my package from a branch just 15 minutes away from my home in 5 days. Customer service said they would look into it, but 3 days passed, and nothing changed. My package was repeatedly marked as "customer unreachable" and postponed to the following days. When I contacted...
For the past two weeks, my package has not been delivered due to the awful service of this Sürat Cargo branch. They send vague messages at odd hours claiming the package is “out for delivery” but never call or attempt to deliver. They leave notes saying, "We arrived, couldn’t find the location," yet...
I've been having some trouble with my shipment (80220180711683) from Sürat Kargo. It's been stuck at their Ankara Beypazarı branch for about a week no...
I recently had an issue with Sürat Kargo that has left me very upset and dissatisfied. My package was collected by the Gürsel branch on September 2nd, and the next day, it was marked as out for delivery by the Çamlıca branch. However, it wasn’t delivered, and I didn’t receive any updates. I patientl...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
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