I wanted to renew my subscription with Turkcell Superonline. When I called customer service, I stated that I wanted to join the 24-month commitment campaign that includes a Wi-Fi router. After listening to the contract terms for half an hour, they told me that the device was out of stock and I couldn’t switch to that campaign. This is the second time I’ve experienced this. My current campaign ends on July 1st, and I’m unable to renew it for another 24 months. If the device cannot be provided, then why is it still being advertised on your website and in your promotions as part of the campaign? I would like to be informed about this situation. As a long-time Superonline customer, I believe you should not leave your customers in such a difficult position.
I subscribed to the Turkcell Superonline campaign, which offered 2 months free for online applications, and had internet installed at my home. However, since the day it was set up, I have not been able to use the internet at all. There are constant technical issues, and Turkcell has not been able to...
I am a Turkcell Superonline user with subscriber number 65583026. In 2023, I started my subscription as a non-committed 34mbps VDSL internet user, and I used it this way for a year. When the first year ended and the campaign was over, I signed up for the same package three weeks ago through the Turk...
Since 2014, I have been a Turkcell Superonline customer. Unfortunately, over the past year, I have experienced extremely negative issues with my internet service. With only two days remaining on my contract, I did not want to go through the trouble of switching to another provider, so I accepted the...
Last month I extended my Turkcell Superonline internet and TV subscription with the promise of a free tablet in return for my commitment, but despite this clear commitment, the promised tablet has still not been delivered to me. Since renewing my subscription, I have never been proactively contacted...
I am a Turkcell Superonline 24 Mbps internet package user and have been paying ₺565 per month for about a year. My contract period will end in October, and when I last spoke with customer service, I was informed that the new price would be ₺700. However, the promotional campaigns offered to new cust...
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