I am a Turkcell Superonline 24 Mbps internet package user and have been paying ₺565 per month for about a year. My contract period will end in October, and when I last spoke with customer service, I was informed that the new price would be ₺700. However, the promotional campaigns offered to new customers are not applied to existing ones, which I find unfair. I live in Ankara, and my subscriber number is 63597844. I have no issues with connection quality, but I am experiencing grievances due to this pricing policy. I request that existing customers also be provided with the advantageous campaigns offered to new subscribers. I am boycotting Turkcell.
I am a Turkcell Superonline fiber internet subscriber. When I started my subscription in July 2025, I signed a 12-month commitment stating that the first two months would be free and the remaining ten months would cost ₺600 per month. In the first month (July), I was billed ₺100.50, which was explai...
I am a Turkcell Superonline user with subscriber number 65583026. In 2023, I started my subscription as a non-committed 34mbps VDSL internet user, and I used it this way for a year. When the first year ended and the campaign was over, I signed up for the same package three weeks ago through the Turk...
I hold a Superonline internet subscription with customer number 52067***, set to end on January 17, 2024. Opting for a new package inclusive of TV Plus, I called your customer service today (January 12, 2024) at 13:40 to cancel my expiring plan. I spoke with Ms. Mrym, who insisted on a ₺40 cancellat...
I am a Turkcell Superonline customer with subscriber number 67494218. On March 6, 2025, I called the company at 05325320000 to request the cancellation of my subscription, stating that I would switch to another operator because their prices were too high for the service provided. They stopped my bil...
I have been using Turkcell Superonline fiber internet service for a long time at my address. However, I have been experiencing constant disconnections and low-speed issues for years. These problems occur continuously throughout the day. I have contacted customer service multiple times, but each time...
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