Superonline Fiber Work Left Damaged Road and Potholes

Thank you for calling regarding the issue we experienced with the phone, and I kindly request that action be taken as soon as possible to resolve it.

During the time that has passed, no one has come and taken any action. After the fiber line was installed, our asphalt was left unfinished. We are waiting for the asphalt to be renewed as soon as possible. I have decided to report the issue to the Urla Municipality's public works department and the Izmir Metropolitan Municipality as well.

How indifferent can a corporate company be? Superonline called me in response to my complaint, promised to resolve the issue with their subcontractors, but did absolutely nothing, not even providing any information. Then why do you make promises in the first place? Let me answer my own question. These companies have performance targets related to responding to complaints. By calling me immediately, they closed the complaint and achieved their customer complaint response targets. They will applaud this as a call center success in their internal presentations. Let them come and do a VoC and ask us as well. I will write about this in my book and expose it to everyone.

My complaint has been ignored for months. The problem keeps getting bigger. I also reported it to the Urla municipality, and got no response from them either. Unfortunately, I can't say the work you do is good—the asphalt was laid by the Urla Municipality and you ruined it. And a few months ago, when I called, you actually responded to the complaint—well done, you showed management how cute your performance looks by replying quickly. Yet you did nothing physical to solve the problem. In the book I'm writing, titled "How the Big Kids in the Business World Play Games," I will cite these writings as examples and explain how a message is sent to the management. Perhaps this way, or in my seminars, I will have the chance to tell them directly. I have held those positions myself, so I understand very well how the system fails.

Eight months have passed, no action.