SunExpress Airlines Refused Cabin Space for My Guitar Despite Extra Seat

On November 1 at 11:00, I contacted SunExpress customer service at 444 0 797 regarding my upcoming flight from ADB to PAR on November 10, 2024. During the call, I requested permission to bring my baglama (guitar) onboard as cabin baggage. The representative informed me that I would need to purchase an extra seat for this, to which I agreed; however, I was then told that the system does not allow this and that it should have been specified during the booking process. According to SunExpress’ guidelines, I understand that this arrangement can be made up to 36 hours before the flight, yet I was told, “No, it must be done at the time of reservation. When I expressed concerns about potential damage to my baglama (guitar) if placed in the baggage hold, I was told, “That is your responsibility.” Given that other airlines, such as Turkish Airlines and Pegasus, allow instruments to be carried in the cabin under certain conditions, it is disappointing that SunExpress is unable to provide a similar solution. Considering both the financial and sentimental value of my baglama (guitar), I kindly request a secure alternative for its transport. Additionally, during my call, my request to speak with a supervisor was declined with a simple “unfortunately” before the call was disconnected by the customer care agent. I find this approach lacking in customer service and resolution-oriented support. Ahead of my November 10 flight, I respectfully ask that SunExpress prioritize customer satisfaction and address my request regarding the transport of my baglama (guitar). I look forward to being contacted by a supervisor at your earliest convenience.