Famous Delays Of Sunexpress Airlines

October 13, 2023 10:17 PM451

Whenever I fly from Izmir to Antalya, the 22:00 flight is consistently delayed. What's more, we are always informed about this delay at the very last minute – often just 10 minutes before the scheduled departure time or even after it. Here we are again today, waiting in the lounge for the plane. It's now 21:35, and there are still no attendants in sight. An officer finally arrived at 21:50, did the usual routine of noting the delay, and left. The flight in question today is XQ7293 from Izmir to Antalya at 22:00 (13.10.2023). My frustration stems from the fact that this isn't a one-time occurrence; it happens every single time. This indicates a systemic problem. Analytical minds would look into this and propose solutions. You could consider adjusting the flight time, providing advance notifications to passengers (perhaps with some compensation as a token of value), and remember that Sunexpress doesn't have a monopoly on Izmir to Antalya flights. If you continue disregarding passenger rights, you'll drive customers away. Sunexpress isn't the sole airline on this route, and both their 09:30 and 22:00 flights consistently face delays. It's time to prioritize passenger well-being. If you're not passionate about providing a good service, reconsider your involvement. Seek solutions or appoint those who can. I've never encountered an airline that disrespects its passengers to this extent.

October 15, 2023 9:40 PM (1 day after complaint)

Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any matter you may need regarding your travel, our products, and services. Our resolution center will contact you as soon as possible after reviewing the matter you have conveyed. Best regards

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