Sugu App Keeps Blocking My Account After Reinstalling
My Sugu account, which I used for a long time, has been blocked for about 6–7 months due to warnings about community guideline violations and suspicious activity, and I cannot access my account in any way. Even after reinstalling the app on my phone and trying again, I receive the same warning and still cannot log in. However, I do not believe I did anything that violates the rules.
During this process, I could not find Sugu’s customer service or support channels, so I was unable to reach anyone, and I also could not learn what caused the issue. Not being able to access my account or the app has left me harmed by this situation.
I am requesting that the reason my account was blocked be reviewed in detail, and that my account be reactivated if no rule violation is found.
Dear Valued User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as quickly as possible and provide you with swift support, we have a small request so that we can review your related transactions: If you recall, could you share with us your Sugo ID number or the email address or phone number associated with your account? After receiving this information, we will carefully examine the process and get back to you as soon as possible. Thank you for your attention and understanding; we want you to know that we are always by your side. Sincerely, Sugo Support Team
