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Sugo “Diamond Withdrawal” Feature Not Working for 2 Days, Error Every Time

September 30, 2025 4:19 AM191

I have been trying to use the “Diamond Withdrawal” feature on the Sugo app for the past two days, but I have not been able to complete the process. Each time I attempt it, I get an error and the transaction fails.

I even tried at different times of the day and from a different device, but the issue persists. So far, I have not made any payments, and there has been no balance movement in my account. My username is Angela, and I am making these attempts from Adana.

I request that this problem be resolved as soon as possible so that I can withdraw my diamonds without any issues.

October 5, 2025 4:42 AM (5 days after complaint)

Dear User a****, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You C. be sure that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team

October 5, 2025 4:42 AM

A**** Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as soon as possible and provide you with prompt support, we have a small request so that we C. check your related transactions: If you remember, could you share with us information such as your Sugo ID number, or the email address or phone number associated with your account? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your attention and understanding. Please know that we are always here for you. Best regards, Sugo Support Team

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