I tried to withdraw the diamonds I earned on the Sugo app by redeeming them in cash through the “bayi” (dealer) option, which is the withdrawal method offered directly by the application. On November 14, 2025, I performed a redeem transaction worth approximately 200 TL, but even after a week and a half, the money has still not been deposited into my account.
After the issue occurred, I contacted both the in-app support team and the dealer multiple times. Each time, they asked me for proof such as a video of my bank account or screenshots, and I provided everything they requested. However, the only responses I received were “please wait” or “we’re waiting for a response from management.” I was also told by the dealer that they do not recommend redeeming through them and that it is not secure. If it’s not secure, I don’t understand why it is still offered as an official withdrawal method within the app.
This is my first time attempting a withdrawal on this app, and I’ve never experienced such issues on any similar platforms. Regarding this redeem transaction made through my account with ID 96052733, I request that my money be deposited into my bank account in full as soon as possible and that this inconvenience I’ve experienced be resolved.
On September 25, 2025, I submitted a withdrawal request on the Sugo app for 25,000 diamonds (worth about ₺500). My transaction ID is 5416. I directed the withdrawal to my Halkbank account, and I am certain that I entered the details correctly. However, even after about 20 hours, the money has still...
I am using the Sugo app in Turkey. Today, my account was locked and I can no longer log in. If you decide not to reopen my account, that’s fine — but please transfer my remaining balance to my bank account. I worked extremely hard to earn those diamonds, staying up many nights without sleep. I did n...
I have been trying to use the “Diamond Withdrawal” feature on the Sugo app for the past two days, but I have not been able to complete the process. Each time I attempt it, I get an error and the transaction fails. I even tried at different times of the day and from a different device, but the issue...
I am a Sugo member using account ID: 117852117. On my account, the diamond withdrawal screen does not appear at all. I am using an iOS device, but a friend of mine who also uses iOS can see the withdrawal option normally on their device. I have contacted live support multiple times, explained the s...
I am having serious issues withdrawing money from Sugo using diamonds. First, PTT is not even available as a withdrawal option. I selected Ziraat Bank and entered my PTT IBAN, but nothing happened—no confirmation, no response, and no funds received. On top of that, most of the messages I send throu...
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