First Time Using Sugo, Withdrawal of ₺500 Still Pending After 20 Hours
On September 25, 2025, I submitted a withdrawal request on the Sugo app for 25,000 diamonds (worth about ₺500). My transaction ID is 5416. I directed the withdrawal to my Halkbank account, and I am certain that I entered the details correctly.
However, even after about 20 hours, the money has still not reached my account. During the process, I did not receive any error messages or warnings. This is my very first time using Sugo, and I encountered this issue on my very first withdrawal.
I request that my withdrawal be credited to my account as soon as possible and that an explanation be provided for this delay.
Dear User m*****, First of all, we would like to express our regret for the situation you have experienced. Your related complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be sure that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
M***** Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as soon as possible and provide you with quick support, we have a small request: If you remember, could you share with us your Sugo ID number or information such as the email address or phone number associated with your account? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding. Please know that we are always here for you. Best regards, Sugo Support Team
