Sugo Withdrawal & Support Issues – No Response, Payment Delays
I am having serious issues withdrawing money from Sugo using diamonds. First, PTT is not even available as a withdrawal option. I selected Ziraat Bank and entered my PTT IBAN, but nothing happened—no confirmation, no response, and no funds received.
On top of that, most of the messages I send through the platform don’t even go through, making it nearly impossible to get support. This lack of communication is unacceptable!
I urgently need someone from Sugo to respond and resolve this issue. I also want to leave my current affiliation, but I can’t get any assistance. Please help me as soon as possible. I expect a prompt resolution to this frustrating experience!
Dear User i***, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
Dear User, First of all, we would like to express our regret for the inconveniences you have experienced. 📌 Withdrawal Process: There is no direct withdrawal option via PTT in our application. Therefore, if PTT IBAN information is provided, the transaction will not be processed properly. Please use Ziraat Bank, VakıfBank, or other banks defined in the system for your withdrawal transactions. 📌 Message Sending Issue: To provide you with better support, please make sure you are using the latest version of our application. If the problem persists, please send us a screenshot or error log so we can conduct a detailed investigation. 📌 Agency Departure Request: For agency changes or to leave your agency, please share your Sugo ID number with us. The necessary checks and guidance will be provided by our team. We will contact you as soon as possible to provide separate support for each of these issues. We are always here for a quick and transparent solution. Thank you for your interest, patience, and understanding. We would like to remind you that you can always reach us 24/7. Best regards, Sugo Support Team
