My Sugo Account Banned Without Reason
I am a new user on Sugo and my account was banned today without any clear explanation. Before the ban, I was only replying in private messages to people who reached out to me. I did not use any bad language, did not harass anyone, and did not behave in a way that I believe violates any rules. My Sugo account is registered with the number 00971506687***. I did not receive any in‑app notification or email from Sugo explaining why my account was banned, so I do not know which specific rule or policy I am alleged to have violated. After noticing the ban, I contacted Sugo support by email, but so far I have not received a clear response. As a new user, I was not fully familiar with all the rules and policies, and I want to use the platform correctly. I kindly request that my account be reviewed and unbanned, and that I be clearly informed about what behavior is not allowed, so that I can comply with Sugo’s rules and avoid any future issues.
Dear Saqer, Your request has been received by our team. We understand your situation and acknowledge that, as a new user, this uncertainty can be frustrating. However, in order to review your account, we require your Sugo user ID. At the moment, only your phone number has been provided, which is not sufficient for us to verify your account within our system. We kindly ask you to share your account ID with us. Once we receive it, the necessary checks will be carried out and you will be provided with a detailed response. Thank you for your understanding. Kind regards, Customer Support Team
