I Face Withdrawal Delay on Sugo as ₺800 Papara Transfer Stays Pending
On August 13, I initiated a ₺800 withdrawal from Sugo to my Papara account. The transaction went through without any error messages, but my account has been showing the status as “pending approval” ever since. This was my first-ever withdrawal request on the platform, and I have never encountered a similar issue before.
So far, I have not been able to reach customer service to get an explanation or an update on the delay. Given that the amount has already been deducted from my available balance, I expect the payment to be processed without further unnecessary waiting.
I request that Sugo immediately approve and complete my ₺800 withdrawal and ensure that such delays do not occur again in the future.
It's been 3 days and the withdrawal still hasn't been processed.
Dear User m*****, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
M***** Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as soon as possible and to provide you with quick support, we have a small request so that we can check your relevant transactions: If you remember, could you share your Sugo ID number or information such as the email address or phone number linked to your account with us? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding. Please know that we are always here for you. Best regards, Sugo Support Team
