Sugo Sent Much Less Money Than Promised to My Papara Card
I was supposed to receive $105 (approximately ₺4,000) from Sugo to my Papara card, but when the transfer finally arrived, it was only ₺747 — far less than what was promised.
I have no explanation for why such a huge amount is missing. I waited patiently for several days for this payment, and now I am left confused and frustrated. If no valid reason is provided immediately, I will have no choice but to file formal complaints against both Sugo and Papara.
This situation makes no sense at all, and it needs to be resolved urgently. Many users are facing similar issues, and if this continues, Sugo will face a flood of complaints. I demand a clear explanation and the full amount owed to me to be paid immediately.
Dear User e***, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that once our checks are completed, we will support you in a fast, accurate, and solution-oriented manner as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
E*** Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as soon as possible and provide you with prompt support, we have a small request so that we can check your relevant transactions: If you remember, could you please share your Sugo ID number or information such as the email address or phone number associated with your account with us? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding, and please know that we are always here for you. Best regards, Sugo Support Team
