Subway gave me the wrong sandwich in my online order, how can I fix this?

If Subway gave you the wrong sandwich in your online order and you want to fix this;

Report it immediately;

• Contact the specific Subway branch
• Explain:
– You received the wrong item
– It was an online order

• Provide:
– Order number
– Date & time
– Photos of the incorrect sandwich
– Screenshot of order confirmation

Ask for a resolution;

• Request:
– Replacement sandwich OR
– Refund for the incorrect item

If ordered via delivery platform;

• Open the delivery app (Uber Eats / DoorDash / etc.)
• Go to → Help / Report an issue
• Select:
– Wrong item received
• Upload photos and request refund or redelivery

Keep records;

• Save screenshots of:
– Complaint submission
– Chat conversations
– Refund confirmation

If the store ignores you or refuses to fix it;

Feel free to share your experience. You can also file a complaint on our website.